Agreement

Terms and Conditions

Last updated: March 26, 2026

Welcome to SweTouch. These Terms and Conditions (“Terms”) govern your use of this website and any purchase of products from SweTouch.

By accessing this website or placing an order, you confirm that you have read, understood, and agree to these Terms. If you do not agree, please do not use the site or place an order.

1. Legal business identity

These Terms are entered into with:

2. Products & descriptions

We sell skincare products, including the SweTouch Brightening Cleansing Bar for face and body. Product names, ingredients, sizes (e.g. 100 g), prices, and currencies displayed on the website are intended to be clear and accurate. Colours and packaging may vary slightly from photos due to lighting and screen settings. Images used reflect the goods we sell.

Prices are shown in the currency displayed at checkout unless another currency is expressly stated. We reserve the right to correct pricing or description errors before accepting an order.

3. Eligibility

You must be at least 18 years old (or the age of majority in your jurisdiction) and able to form a binding contract to place an order. You agree to provide accurate, complete checkout and contact information.

4. Orders & acceptance

An order is an offer to buy. We may accept or decline an order (for example due to stock, pricing error, suspected fraud, or delivery limitations). A contract is formed when we confirm acceptance and/or dispatch the goods. Payment is processed through our authorized payment partner (including Safepay) where enabled.

5. Payment

You authorize us and our payment partners to charge the payment method you provide for the total amount due, including applicable shipping and taxes. Orders are not considered paid until payment is successfully completed or confirmed.

6. Shipping

Shipping conditions, estimated timelines for local and international delivery, and cancellation rules before dispatch are set out in our Cancellation / Return / Refund Policy. Risk of loss passes to you upon delivery to the address you provided, except where required otherwise by law.

7. Returns, refunds & exchanges

Returns, exchanges, and refunds (including mandatory refund turnaround times) are governed by our Cancellation / Return / Refund Policy, which forms part of these Terms.

8. Complaints handling

If you have a complaint about a product, delivery, or service:

  • Contact us by email at support@swetouch.com.
  • Please include your order number, a clear description of the issue, and supporting photos if relevant.
  • We aim to acknowledge and resolve complaints / provide a solution within 7 business days of receiving complete information.

This complaints mechanism is publicly available so customers can reach us quickly and avoid unnecessary disputes.

9. Intellectual property

All content on this website — including the SweTouch name, logo, packaging designs, text, and images — is owned by or licensed to SweTouch. You may not copy, modify, or commercially reuse our content without prior written permission.

10. Acceptable use

You agree not to misuse the website, attempt unauthorized access, submit false information, or use the site for unlawful purposes. We may suspend access if we reasonably believe these Terms have been violated.

11. Disclaimer

Skincare results vary by individual. Our products are cosmetic cleansing / brightening products and are not medicines. Discontinue use and seek medical advice if irritation occurs. Website content is provided for general information and does not replace professional advice.

12. Limitation of liability

To the fullest extent permitted by applicable law, SweTouch is not liable for indirect, incidental, or consequential losses arising from use of the site or products. Our total liability for any order is limited to the amount you paid for that order.

13. Privacy

How we handle personal data is described in our Privacy Policy.

14. Governing law

These Terms are governed by the applicable laws. The courts of the applicable jurisdiction shall have jurisdiction, without prejudice to mandatory consumer protections that may apply.

15. Changes

We may update these Terms periodically. The “Last updated” date reflects the latest version. Continued use of the site after changes constitutes acceptance of the revised Terms.

16. Contact

SweTouch
Email: support@swetouch.com